Last updated: 4 September 2026

Yumna Mohamed Psychotherapy (“Yumna Mohamed”, “I”, “me”, “my”, “the Practice”) respects your privacy and is committed to protecting the personal information entrusted to me.

This Privacy Policy explains how personal information is collected, used, stored, protected and disclosed when you visit yumnamohamed.com, contact the Practice, submit information through this website, or engage my psychotherapy services.

My practice is grounded in confidentiality, care and respect. This is particularly important because psychotherapy may involve information that is highly personal and sensitive, including information concerning mental health, relationships, identity, family history, personal circumstances and emotional wellbeing.

This Privacy Policy should be read together with any applicable informed consent documentation, terms of service and professional confidentiality requirements governing your therapeutic relationship with me.

1. Who I Am

The website yumnamohamed.com is operated by Yumna Mohamed, a psychotherapist providing psychotherapy services online.

The Practice provides psychotherapy for people dealing with anxiety, identity, inheritance and change, including clients accessing therapy online from different locations around the world.

For privacy and data-protection purposes, the Practice is responsible for determining how and why your personal information is processed in connection with this website and my services.

Contact:
Yumna Mohamed
Email: info@yumnamohamed.com

If you have any questions about this Privacy Policy or how your personal information is handled, you may contact me using the details above.

2. What Personal Information I May Collect

Depending on how you interact with the website and Practice, I may collect different categories of personal information.

Information you provide directly

This may include:

Your name and surname
Email address
Telephone or mobile number
Country or general location
Information provided when making an enquiry
Information provided when requesting or arranging an appointment
Information contained in correspondence with me
Information voluntarily provided through website forms
Information you choose to share when discussing whether psychotherapy is appropriate for you

You should avoid submitting highly sensitive therapeutic or medical information through a general website contact form unless specifically requested.

Information relating to psychotherapy

If you become a client, I may process information necessary to provide professional psychotherapy services. This may include:

Personal and biographical information
Information concerning emotional wellbeing and mental health
Relevant personal, family and relationship history
Information concerning identity, culture, family or inheritance
Information concerning circumstances discussed during therapy
Clinical or therapeutic notes and records
Appointment and attendance information
Relevant correspondence
Information required for administration, billing or professional record-keeping

Because psychotherapy can involve information relating to health and emotional wellbeing, some information processed in the course of providing services may constitute special personal information under South African data-protection law.

I will treat such information with an appropriately high level of confidentiality and care.

3. How Information Is Collected

Personal information may be collected when you:

Visit this website;
Complete a contact or enquiry form;
Request information about psychotherapy;
Request or schedule an appointment;
Communicate with me by email, telephone or another agreed communication method;
Become a psychotherapy client;
Complete intake, consent or other professional documentation;
Participate in online psychotherapy;
Communicate with the Practice regarding an existing therapeutic relationship; or
Otherwise voluntarily provide information to me.

The website may also automatically collect limited technical information when you visit it, as described below.

4. How I Use Your Personal Information

Your personal information may be used where reasonably necessary to:

Respond to enquiries;
Communicate with you;
Determine whether my services may be appropriate for your needs;
Arrange consultations or appointments;
Provide psychotherapy services;
Maintain appropriate professional and client records;
Manage the therapeutic relationship;
Communicate appointment-related information;
Process payments or administer accounts where applicable;
Meet legal, regulatory, professional or ethical obligations;
Protect the security and integrity of the website and Practice;
Respond to legitimate requests concerning your personal information;
Resolve complaints or disputes; and
Maintain and improve the website and its functionality.

I will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law or you have provided the necessary consent.

5. Psychotherapy Confidentiality

Confidentiality is a fundamental part of psychotherapy.

Information shared during psychotherapy is treated as confidential and will not ordinarily be disclosed to third parties without your consent, subject to applicable law, professional obligations and the limits of confidentiality explained to you as part of the therapeutic process.

There are circumstances in which confidentiality may need to be limited or information may need to be disclosed. These may include situations where:

Disclosure is required or permitted by law;
There is a serious and legally relevant concern regarding the safety of the client or another person;
There are applicable safeguarding or reporting obligations;
A valid court order or other legal requirement requires disclosure;
Disclosure is necessary to comply with professional or regulatory obligations; or
You have provided appropriate consent for disclosure.

Where legally and ethically permissible, reasonable efforts may be made to discuss a proposed disclosure with you beforehand.

The precise limits of confidentiality applicable to your psychotherapy will also be explained through the Practice’s informed consent process.

6. Online Psychotherapy and Electronic Communications

Because my services may be provided online and may involve electronic communication, information may be transmitted through the internet and third-party technology platforms.

Although reasonable measures are taken to protect confidentiality and security, no internet-based communication system can be guaranteed to be completely secure.

You are encouraged to:

Use a private location when participating in online therapy;
Use a password-protected device;
Keep your operating system and security software updated;
Avoid using public or unsecured Wi-Fi where possible;
Keep your email and communication accounts secure; and
Avoid sharing confidential therapeutic information through channels that have not been agreed upon with the Practice.

Unless specifically agreed otherwise, psychotherapy sessions should not be recorded by either party.

Where third-party platforms are used for online therapy, their own privacy policies and terms may also apply.

7. Website Contact Forms

If you submit a form through this website, the information you provide may be used to respond to your enquiry or provide the service you have requested.

Please do not use a general website contact form to disclose extensive medical, psychological or other highly sensitive information.

A website enquiry does not by itself create a therapeutic relationship.

Submitting an enquiry also does not guarantee that psychotherapy will be provided or that an appointment will be available.

8. Cookies and Similar Technologies

This website may use cookies and similar technologies.

Cookies are small files placed on your device that may help a website remember information about your visit, understand how the website is used, improve functionality and, where applicable, support website analytics.

Depending on the configuration of the website, cookies may include:

Essential cookies required for website functionality;
Preference or functionality cookies;
Analytics or performance cookies; and
Other technologies used to understand website usage.

Where consent is legally required for non-essential cookies, the website may request your consent before placing those cookies.

You may also be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. Website Analytics

The website may use analytics services to understand how visitors use the website, such as which pages are visited, how visitors arrive at the website and how the website performs.

Analytics information is generally used to improve the website rather than to identify individual psychotherapy clients.

Where third-party analytics services are used, those providers may process certain technical information in accordance with their own privacy policies.

No psychotherapy information will intentionally be submitted to advertising or analytics platforms for the purpose of profiling you as a psychotherapy client.

10. Third-Party Service Providers

To operate the website and provide services, the Practice may use carefully selected third-party providers.

Depending on the services used, these may include providers of:

Website hosting;
Website security;
Email;
Appointment scheduling;
Online video consultation;
Forms and electronic documentation;
Payment processing;
Cloud storage;
Website analytics; and
Technical support.

Where third parties process personal information on behalf of the Practice, reasonable steps will be taken to ensure that information is handled appropriately and protected through suitable contractual, technical and organisational measures.

Third-party providers may have their own privacy policies and terms, which may also apply to their processing of your information.

11. International Data Transfers

Because psychotherapy is offered online and the Practice may use technology and service providers located in different countries, your personal information may, where necessary, be stored or processed outside South Africa.

Where personal information is transferred across borders, the Practice will take reasonable steps to ensure that the transfer and subsequent processing comply with applicable data-protection requirements.

This may include assessing whether the receiving jurisdiction or service provider provides an appropriate level of protection, obtaining consent where required, or relying on another lawful mechanism permitted by applicable law.

You may contact the Practice if you would like further information regarding international processing relevant to your information.

12. How I Protect Your Information

The Practice takes reasonable technical and organisational measures to protect personal information against:

Unauthorised access;
Unauthorised disclosure;
Loss;
Misuse;
Destruction;
Alteration; and
Unauthorised processing.

Depending on the nature of the information and systems used, safeguards may include:

Password protection;
Access controls;
Secure authentication;
Encryption where available and appropriate;
Secure storage;
Device security;
Restricted access to client information; and
Appropriate confidentiality obligations.

No electronic storage or transmission system can be guaranteed to be completely secure. Accordingly, while reasonable measures are taken to protect your information, absolute security cannot be guaranteed.

13. How Long Personal Information Is Kept

Personal information will not be retained indefinitely without a legitimate reason.

Information will generally be retained only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate professional records, resolving disputes, complying with legal or regulatory obligations and protecting legitimate interests.

Psychotherapy and professional records may be subject to specific professional, legal or regulatory retention requirements. Where such requirements apply, records may need to be retained for the applicable period even after therapy has ended.

When personal information is no longer required, reasonable steps will be taken to securely delete, destroy or anonymise it.

14. Your Rights

Subject to applicable law and any lawful limitations, you may have rights concerning your personal information, including the right to:

Know whether the Practice holds personal information about you;
Request access to personal information held about you;
Request correction of inaccurate or incomplete information;
Request deletion of information where there is a lawful basis for doing so;
Object to certain forms of processing;
Withdraw consent where processing is based on consent;
Request information about how your personal information is being processed; and
Lodge a complaint concerning the processing of your personal information.

Some rights are subject to legal, professional or regulatory limitations. For example, certain information may need to be retained or access may be restricted where disclosure would be unlawful or otherwise contrary to applicable professional obligations.

Requests should be made in writing using the contact details provided below.

15. Consent

Where consent is required by applicable law, the Practice will seek your consent before processing your personal information for the relevant purpose.

Where processing is necessary for another lawful purpose, such as providing a service, fulfilling a legal obligation or protecting legitimate interests, processing may take place without separate consent where permitted by law.

You may withdraw consent where consent is the lawful basis for processing. Withdrawal of consent will not necessarily affect processing that occurred lawfully before the withdrawal.

Withdrawing consent may also mean that certain services or communications cannot be provided where the information is necessary for those purposes.

16. Direct Marketing

The Practice will not sell your personal information to third parties.

Where marketing communications are sent, they will be handled in accordance with applicable law and, where required, with your consent.

You may request that marketing communications stop at any time.

Therapeutic communications, appointment communications and other necessary service-related communications are not considered marketing simply because they are sent electronically.

17. Children’s Information

The Practice takes particular care when processing information relating to children.

Where psychotherapy services are provided to a minor, personal information will be processed in accordance with applicable law, professional requirements, informed consent requirements and safeguarding obligations.

The Practice will not knowingly collect children’s personal information through the website for unrelated purposes.

18. Emergency and Crisis Situations

This website and its contact forms are not an emergency or crisis service.

Messages submitted through the website, email or other electronic communication channels may not be monitored continuously and should not be relied upon where there is an immediate risk of harm.

If you are experiencing an immediate emergency or believe that you or another person is in immediate danger, contact your local emergency services or an appropriate emergency/crisis service in your country.

19. Links to Other Websites

This website may contain links to third-party websites or services.

Those websites are not controlled by the Practice and may have their own privacy policies and terms.

The Practice is not responsible for the privacy, security or content of third-party websites.

You should review the privacy policy of any third-party website before providing personal information to it.

20. Data Breaches and Security Incidents

If the Practice becomes aware of a security compromise involving personal information, reasonable steps will be taken to assess and contain the incident, mitigate potential harm and comply with applicable legal and regulatory obligations.

Where notification is required by law, affected individuals and/or the relevant regulatory authority will be notified in accordance with the applicable requirements.

21. Protection of Personal Information Act (POPIA)

The Practice is committed to handling personal information in accordance with applicable South African data-protection requirements, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.

POPIA establishes requirements concerning the lawful collection, processing, storage, security and disclosure of personal information. Health-related information is treated as special personal information under POPIA and therefore requires particular care.

The Practice aims to collect only information that is reasonably necessary for defined purposes and to apply appropriate safeguards to information in its possession.

22. Complaints

If you have a concern about how your personal information has been handled, I encourage you to contact the Practice first so that the matter can be reviewed and addressed where possible.

You also have the right, where applicable, to lodge a complaint with the Information Regulator of South Africa.

Information Regulator of South Africa
Website: inforegulator.org.za
Email: enquiries@inforegulator.org.za

The Information Regulator is the independent authority responsible for monitoring and enforcing compliance with POPIA and the Promotion of Access to Information Act.

23. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in:

The services provided by the Practice;
The website;
Technology and third-party service providers;
Applicable legislation or regulatory requirements; or
Privacy and security practices.

The latest version will be published on this page with the relevant “Last updated” date.

Your continued use of the website after an updated Privacy Policy has been published means that you acknowledge the updated policy, subject to any consent requirements imposed by applicable law.

24. Contact

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about the handling of your personal information, please contact:

Yumna Mohamed
Psychotherapist
Website: yumnamohamed.com
Email: info@yumnamohamed.com

Last updated: 4 September 2026